FAQs

How do I book a locker?

You can book a locker online through our website. Simply choose your preferred size, select the duration, and complete payment to secure your locker.

How long can I rent a locker for?

Lockers can be rented for a minimum of 24 hours and extended in 24-hour increments, subject to availability.

Can I extend my locker rental?

Yes. You can extend your rental before your booking expires, as long as the locker hasn’t been reserved by another user for the following period.

What happens if my locker is already booked for the next day but I need more time?

If the locker is booked for the following day, you won’t be able to extend your rental. You’ll need to collect your items before the current booking ends or transfer them to another available locker.

How do I access my locker?

Once you have made a booking via our website www.rockcollectionpoint.gi, and your booking is confirmed, you’ll receive a unique access code by email. Enter the code at the locker terminal to open your assigned unit.

What items can I store in the locker?

You may store personal belongings, luggage, or small parcels. Storing hazardous, illegal, perishable, or flammable items is strictly prohibited. Prohibited goods listed here.

What happens if I lose my access code?

If you lose or forget your code, contact us. After verifying your identity, we can reissue your code or assist with access.

What if I leave my items past the rental period?

Uncollected items may be removed and stored securely for up to 7 days, after which additional storage fees may apply. Prolonged non-collection may result in disposal of items in accordance with our terms and conditions.

Are the lockers secure?

Yes. All lockers are monitored by CCTV and fitted with electronic locking systems to ensure maximum security for your belongings.

Who do I contact for assistance?

If you experience any issues or need help, please contact us on +350 54010201.